Shipping & Returns

We will ship your order as soon as possible via USPS Priority mail.  Some smaller items may be sent First Class. 

If you wish another method or expedited shipping, please contact us to make arrangements, debra@magiccitycostumes.com, or 1-866-884-7518, toll free.

Availability:  We strive to keep the item count correct on this website but our merchandise is also sold out of our showcase shop and at various events.  If an item is unavailable for any reason, you will be contacted right away with an ETA for its arrival at Magic City Costumes and a expected shipping date for your order.

Your Shipping Address:  Please double check your shipping address.  Magic City Costumes is not responsible for non-delivery or additional shipping charges in the case of an incorrect or incomplete address provided by the customer.

International Orders:  International orders will be shipped either via International Priority or International First Class depending on size and weight.  International customers are responsible for all customs fees and should contact their country's customs departments for information.

Return Policy:  We will accept returns within 10 days after your receipt of the merchandise. Shipping charges are non-refundable.  In the case of defective merchandise or wrong item sent, Magic City will reimburse you the cost of shipping the item back and pay the shipping for a new or correct item.  The customer is responsible for shipping charges for all other returns or exchanges. 

If any item is returned without tags, is soiled (including deodorant marks,) damaged, has been washed, or smells of perfume or smoke,  50% of the purchase price will be refunded to the customer, with the balance retained by Magic City Costumes.

 

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